Terms & Conditions of Service

Updated at 2024-09-24

General

The laws of England and Wales govern these terms and conditions. By accessing this website and using our services you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. 

If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. 

Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. 

These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Licence

Avanti Aesthetics Academy grants you a revocable, non-exclusive, non-transferable, limited licence to download, install and use the website/app strictly in accordance with the terms of this Agreement.

These Terms & Conditions are a contract between you and Avanti Aesthetics Academy (referred to in these Terms & Conditions as “Avanti Aesthetics Academy”, “us”, “we” or “our”), the provider of the Avanti Aesthetics Academy website and the services accessible from the Avanti Aesthetics Academy website (which are collectively referred to in these Terms & Conditions as the “Avanti Aesthetics Academy Service”).

You are agreeing to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, please do not use the Avanti Aesthetics Academy Service. In these Terms & Conditions, “you” refers both to you as an individual and to the entity you represent. If you violate any of these Terms & Conditions, we reserve the right to cancel your account or block access to your account without notice.

Terminology 

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: 

“Delegate”, “Customer”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. 

“The Company”, “Ourselves”, “We”, “Us”, “Avanti” and “Avanti Aesthetics Academy” refer to Avanti Aesthetics Academy Ltd registered in England and Wales under Number 09577410 with its registered office at 16 Rainham Road, London, United Kingdom, NW10 5DJ United Kingdom. 

“Party” and “Parties” refers to both the delegate and ourselves, or either the delegate or ourselves. 

Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.

Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Avanti Aesthetics Academy and use the services.

Service: refers to a service provided by Avanti Aesthetics Academy as described in the relative terms (if available) and on this platform.

Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

Website: The Avanti Aesthetics Academy site, which can be accessed via this URL: https://avantiaestheticsacademy.co.uk/

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the delegate in the most appropriate manner for the express purpose of meeting the delegate’s needs in respect of the provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law.

These Terms and Conditions form part of the Agreement between the delegate and Ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance of, the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

Restrictions

You agree not to, and you will not permit others to:

Licence, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the website/app or make the platform available to any third party.

Modify, make derivative works of, disassemble, decrypt, reverse compile or reverse engineer any part of the website/app.

Remove, alter or obscure any proprietary notice (including any notice of copyright or trademark) of Avanti Aesthetics Academy or its affiliates, partners, suppliers or the licensors of the website/app.

Privacy Statement

We are committed to protecting your privacy and complying with GDPR. By agreeing to these Terms, you consent to our use and sharing of your personal data as outlined in our Privacy Policy, including sharing information with trusted partners such as Galderma and MedFx for purposes of providing our services, training, and product support. For further details, please refer to our Privacy Policy.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. For more information on your individual rights, please see the Information Commissioner’s Office’s website.

If you wish to find out more about our privacy policy or information we hold, please contact our Academy Manager at [email protected] or on our website in any of the usual ways. 

Confidentiality

We are registered under the Data Protection Act 1998 and as such, any information concerning the delegate and their respective delegate Records may be passed to third parties. However, delegate records are regarded as confidential and therefore will not be divulged to any third party, other than professional bodies such as the General Medical Council if legally required to do so. Delegates have the right to request sight of, and copies of any and all of their delegate records which we keep, on the proviso that we are given reasonable notice of such a request. Delegates are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue delegates with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Waiver

No waiver of any of the provisions of these Terms and Conditions or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

Disclaimer

Our learning materials and all information contained in them are provided on an “as is” basis and are intended for medical professionals. It is provided without warranty of any kind, express or implied.

We rely on both academic and industry sources to confirm the accuracy of the information presented and therefore we as the publisher and our editors and presenters cannot guarantee its accuracy. Delegates should be aware that professionals in the field may have different opinions. Because of this fact and also because of regular advances in medical research, we strongly recommend that readers independently verify facts. Ultimately it is the delegate’s responsibility to make their own professional judgements. Description or reference to a product or publication does not imply endorsement of that product or publication, unless it is owned by Avanti Aesthetics Academy and in which case is subject to the relevant disclaimers.

To the fullest extent permitted by law, Avanti Aesthetics Academy and its staff are not responsible for any losses, injury or damage caused to any person or property (including under contract, by negligence, product liability or otherwise) whether they be direct or indirect, special, incidental or consequential, resulting from the application of the information given during training or from the application of the information on this website.

To the fullest extent permitted by law, we will not be liable for any direct or indirect or consequential losses (including loss of profit, revenue, anticipated savings or wasted expenditure) other than when your booking cannot be fulfilled, following the conclusion of a binding contract and in which case Avanti Aesthetics Academy shall be liable only for the fees paid for the booking.

Your Consent

We’ve updated our Terms & Conditions to provide you with complete transparency into what is being set when you visit our site and how it’s being used. By using our website/app, registering an account, or making a purchase, you hereby consent to our Terms & Conditions.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of our website, app or services will signify your acceptance of any adjustment to these terms. 

If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our website 30 days prior to these changes taking place.

You are therefore advised to re-read this statement on a regular basis. If any of these conditions are deemed invalid, void or unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any other condition.

Payment Terms

We accept bank transfers and most major debit and credit cards as acceptable methods of payment. All due payments must be received in full prior to the commencement of training.

VAT will need to be charged on all invoices to non-EU delegates, conferences/seminars that take place in the UK are liable for UK VAT as they are classified under VAT legislation as ‘services supplied where performed’ and therefore VAT of the country hosting the conference must be charged. Overseas delegates must pay the VAT charged on their invoice initially but can potentially reclaim this back from the UK VAT office.

Instalment Plans 

Payments under an instalment plan must be made in full on the due dates. Monies that remain outstanding on the due dates will result in deactivation of online accounts and access shall be revoked to further training until such time as the balance is paid in full and final settlement. Reactivation of accounts of any kind incur an administration fee of £150.

In the event that any monthly instalments are not received, you will remain responsible for any outstanding balances due unless advised otherwise by Avanti Aesthetics Academy. We reserve the right to seek recovery of any monies remaining unpaid after the due date. In such circumstances, you shall be liable for any and all additional administrative and/or court costs. In the event that payment falls more than one month overdue Avanti Aesthetics Academy Ltd reserves the right to pursue the entire outstanding balance of your course.

Instalment plans are offered at the sole discretion of Avanti Aesthetics Academy and are provided under the terms set out above.

The discretionary instalment plan terms of repayment for a single course is based on an initial deposit, followed by repayments across a three-month period.

The discretionary instalment plan terms of repayment for a package of single courses is based on an initial deposit, followed by repayments across a 6-month period.

The discretionary instalment plan terms of repayment for the Clinic Ready Programme or the Complete Practitioner Programme are based on an initial deposit, followed by repayments across 12 months or less.

All instalment agreements are based on taking an initial deposit at the point at which a course, package, qualification, programme of courses or e-learning is booked

Cancellations, Amendments & Refunds

Cancellation by Delegate

We understand that sometimes plans change and you may need to change your training bookings. Please see below our Terms & Conditions for how we handle cancellations and amendments for event bookings. These rules also apply to sickness.

Should you wish to cancel your booking, the following terms and conditions apply. Booking of events included as part of a course are subject to the booking Terms & Conditions of that event. Any exceptional circumstances which may be taken into consideration are solely at the discretion of Avanti Aesthetics Academy and are assessed on a case-by-case basis.

Deposits for courses or 10% of the full course fee when paid in full, are non-refundable once a delegate has been accepted onto a course or an event.  However, a deposit can be used to book an alternative course where the cancellation is made 28 days or more before the course or event date. For any courses containing Elearning material please see the refunds section of Online Learning Terms and Conditions below.

Cancellations must be made in writing only to [email protected] and must be received by the stated cancellation deadlines. All credit card refund requests must be made by the credit card holder. Refund requests must include the name of the attendee and/or transaction number. Any such refunds will only be credited back to the original payment method.

Course Packages, Single Courses, Mentoring Days, Observation Days & Masterclass training days

More than 4 weeks (28 calendar days) before your course date you will obtain a full refund minus your deposit or 10% of the full course fee whichever is greater. (For any courses containing Elearning material please see the refunds section of Online Learning Terms and Conditions below).

Between 3 and 4 weeks (21 -28 calendar days) before your course or event date you will obtain a 50% refund on the balance of your course fee minus your deposit. (For any courses containing Elearning material please see the refunds section of Online Learning Terms and Conditions below).

Within 2 – 3 week (14 – 21 calendar days) of course date you will obtain a 25% refund on the balance of your course fee minus your deposit. (For any courses containing Elearning material please see the refunds section of Online Learning Terms and Conditions below).

Under 2  weeks (14 calendar days) of course date the full course fee is non refundable

Cancellation of a Course Package or The Complete Practitioner Programme

In addition to the terms above the clauses below also apply to cancellations and payments due for course packages including but not limited to the Clinic Ready Programme and Complete Practitioner Programme.

The initial deposit taken for a package booking or for booking The Complete Practitioner Programme is non-refundable.

If a Package or Complete Practitioner Programme is cancelled part way through the programme of courses, ALL elements (including but not limited to practical courses, eLearning, Masterclass, training materials, mentorship day, online coaching sessions) that have been undertaken at that point will be charged at their original FULL price – not at the discounted price attributed to being part of a package or programme of courses.  (This applies to all elements of the Complete Practitioner Programme).  Any monies paid above this full price calculation, will be refunded, as per cancellation terms above less an administration charge of £25.

If one or more elements of a course has been taken at the point of cancellation and you have not paid the full amount due for the cost of that element, we reserve the right to seek recovery of any such monies.  In such circumstances, you shall be liable for any and all additional administrative and/or court costs required to recover such sum(s).

Amendments – changing course dates.  (Applies to ALL courses including Packages & The Complete Practitioner Programme)

Should you wish to amend your booking by changing your course date, the following terms and conditions apply:

All requests to change course date must be made in writing to [email protected] and will incur a £25.00 admin charge.

We cannot guarantee you a place on your chosen alternative course date. If a place cannot be provided on your preferred date, you will be offered a refund in line with the terms and conditions in this document.

A rearrangement fee will apply as follows:

Changing date between 1-4 working weeks (7-28 calendar days) before your original training course date – there is a 30% charge plus the administration charge of £25

Changing date within 1 week (7 calendar days) of course date there is 50% charge plus £25 admin fee

Changing the date within 48 hours – 100% of the fee will be lost.

We apply these fees because the closer it gets to the course date, the harder it is to fill delegate spaces.  If you need to change your course, please contact us on 0207 096 1088 to book onto a different date and to pay the residual charge required if necessary.

Attendee Substitutions

A substitute may attend an event in your place at no additional charge if:

(i)    you give us notice in writing at least 2 working days before the practical training start date;

(i)    you include the contact details of the substitute;

(ii)   the substitute accepts to be bound by these terms and conditions; and

(iii)  the substitute meets all entry and eligibility criteria for the training.

(iiii) the substitute completes any and all elearning applicable prior to attending the practical training. 

Cancellation by Avanti Aesthetics Academy

Avanti Aesthetics Academy reserves the right to cancel or change planned training courses in relation to dates, locations and course content. You will be notified at least 24 hours in advance of any such changes where this is possible and a full refund given in the event of cancellation should you be unable to attend due to any changes we make.

Irrespective of circumstances, we accept no liability for any loss of earnings or expenses incurred by you or any models as a result of such changes.

We do not issue refunds for cancelled courses which are caused by Force Majeure Events (see further information on this below).

We will make all reasonable effort to replace a cancelled course by arranging an alternative date but this cannot be guaranteed. Where the majority of delegates for that course have been affected, this will be made free of additional charge.

Delegate Lateness

If a delegate arrives late for their scheduled session whereby the patient is forced to miss their treatment, that delegate will incur a fee in order to reschedule the session.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control (together “Force Majeure”), which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Events Beyond Our Reasonable Control

To the fullest extent permitted by law, we will not be held responsible for any delay or failure to comply with our obligations under these conditions if such delay or failure arises from any cause which is beyond our reasonable control including reasons of Force Majeure. This provision does not affect your statutory rights.

Cancellations & Covid 19

Avanti Aesthetics Academy fully supports the challenges associated with Covid  19. For any personal symptoms relating to Covid 19, due to the administrative, venue and training costs associated with training, we are unable to defer a course date free of charge for anyone emailing with written notice of less than 72 hours and the delegate will be liable for 100% of the course fee with no refund offered. If the session missed is a mentoring session, then the delegate will be required to purchase a new mentoring session.

If notice is given within 72 hours or more for reasons relating to personal Covid 19 symptoms, Avanti Aesthetics Academy may transfer course dates with a small administrative cost incurred. Deferred course dates will be offered as early as possible on a reserve course list. If the reserve date is not suitable for the delegate and a refund is requested, only 20% of the original cost paid will be offered back to the delegate. Proof of a coronavirus test will be requested (PCR or rapid lateral flow test).

If a course is cancelled by Avanti Aesthetics Academy due to matters relating to Covid-19, Avanti Aesthetics Academy holds no liability in refunding the costs. The course costs will be transferred over to the next available course or preferred date.

Cancellation Insurance

Avanti Aesthetics Academy does not provide cancellation insurance. Delegates may choose to independently arrange insurance to provide indemnity against possible cancellation. We cannot recommend an insurance provider nor can we accept any liability for any insurance policy you choose to buy.

Availability

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. 

The Company does not warrant that the service from this site will be uninterrupted, timely or error-free, although it is provided to the best of our ability. By using this service you thereby agree to indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, however caused.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

Links are provided for your convenience, and inclusion of any link does not imply endorsement or approval by us of the linked website. We do not monitor or review the content of other party’s websites which are linked from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. The Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Cookies

Avanti Aesthetics Academy uses “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. 

We use Cookies to enhance the performance and functionality of our website/app but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website/app as we would not be able to remember that you had logged in previously. 

Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. 

We never place Personally Identifiable Information in Cookies.

Suggestions, Comments & Complaints

Any feedback, comments, ideas, improvements or suggestions (collectively, “Suggestions”) provided by you to Avanti Aesthetics Academy with respect to the website/app shall remain the sole and exclusive property of Avanti Aesthetics Academy.

Avanti Aesthetics Academy shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.

Information on how to reach us can be found on our website.

If you have any suggestions, comments or complaints and wish to contact us, please do so by writing to us at [email protected].

Trademarks & Intellectual Property rights

The trademarks and logos which are displayed on our learning materials are the trademarks of Avanti Aesthetics Academy or its partners. Any use of Avanti Aesthetics Academy trademarks or other trademarks displayed on our learning materials is strictly prohibited without our express written consent.

Copyright and other relevant intellectual property rights exist in all text relating to the Company’s services and the full content of this website. You agree not to adapt, alter or create any derivative work from any of the material contained in the websites or to use the material for any purpose other than your personal, non-commercial use. 

None of the content of the websites and training materials may be copied or otherwise incorporated into or saved in any other website, electronic retrieval system, publication, or any other work in any form (whether hard copy, electronic, or other). For the avoidance of doubt, the framing of this site or any part of it is not permitted without our express written permission.

Any requests for permission to use our images or other use of our intellectual property not authorised by these Terms and Conditions should be made to [email protected]

Training Terms & Conditions

The following policies apply to all Avanti Aesthetics Academy training services unless otherwise noted in the corresponding event materials, and should be taken in addition to the terms outlined above. Please read all individual event information thoroughly. 

Bookings

The right of access to all training courses provided by Avanti Aesthetics Academy is given to the person whose details were entered when booking with us and the minimum age of any applicant is 19 years of age. When booking for others, their details must be entered at the registration stage. You accept responsibility for all activities that occur under a booking in your name.

**Delegates must be fluent in English to attend a practical placement or assessment.**

Code of Conduct

All Delegates must abide by the Avanti Aesthetics Academy Code of Conduct. This will be provided upon the booking of a training course. We reserve the right to cancel further training if a delegate fails to abide by the Code of Conduct. Should a delegate fail to abide by the code of conduct no refund will be made for any monies paid up to that point.

Accreditation and Qualifications

All our courses are approved by the main aesthetic insurance companies (EnhanceInsure, Hamilton Fraser and Cosmetic insure) they are certificated and include CPD hours.

Our aim is that when you complete any of our training courses you will have the skillset and confidence needed to immediately start treating patients as we are focusing on practical skills, safety and detailed knowledge.

Training Requirements

Delegates attending training courses must be professionally registered throughout their studies at the Avanti Aesthetics Academy and adhere to the rules that their own regulatory body specifies for them at all times. 

We only accept registered Doctors, Dentists, Medical Nurses and Midwives onto our courses, with no restrictions to their practice. 

International Registrations are also accepted, providing they are a Doctor, Dentist or Medical Nurse and can evidence a licence to practise, with evidence of this within the previous 12 months, with no restrictions to that practice.

Failure to declare any restrictions to us will result in non-refundable termination of the course, any change in restrictions must be immediately reported to us.

We reserve the right to decline a delegate’s application should they fail their professional registration or qualification check. The delegate will be entitled to a full refund minus a £50 administration fee as long as no learning material or services have been accessed.

It is intended that delegates on certain courses will be able to treat live patients, however, this is at the trainer’s clinical discretion on the day. Avanti Aesthetics Academy and associated 3rd parties involved with the session reserve the right to refuse attendance, or remove a delegate from the workshop at any point without notice should they fail to adhere to our Code of Conduct. A refund will be refused if you do not meet the eligibility criteria or are removed from a session.

In order to administer treatments on some training sessions, delegates may be required to sit, in advance of attendance, a knowledge exam based on supplied pre-learning materials. In the event of a failure to pass a prerequisite theory examination in advance of a training course, the delegate can still attend the practical training day, however only in an observation capacity.

Training Session Patients

For training sessions where the delegate is responsible for sourcing a suitable patient, suitability guidelines will be provided by Avanti Aesthetics Academy at the time of Order Confirmation.

If on arrival at the clinic for the training session the patient is deemed inappropriate by the Avanti Aesthetics Academy Trainer, the training may be cancelled. No refund shall be due in this scenario.

If the delegate cannot find a patient then Avanti Aesthetics Academy can provide one for a finders fee provided 72 hours’ notice is provided before the session.

Follow-up appointments are the responsibility of the delegate.

Online Learning Terms and Conditions

The following terms apply to all courses whereby online Learning is provided by Avanti Aesthetics Academy and should be taken in addition to the terms outlined above.

Accounts and passwords

When you enter these details which are registered with us, your right of access is personal to you, for as long as we choose to allow such access. Personal accounts may not be shared, and you are responsible for preventing unauthorised access to your account. You accept responsibility for all activities that occur under your account or password.

Limitation

Avanti Aesthetics Academy Online Learning is intended as a means to continue professional development, and we specifically do not certificate competence to practice based solely on e-learning material. Competence cannot be assessed without practical experience and training with a reputable training provider.

Refunds

Our refund policy complies with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which relate to distance selling.

In accordance with the above law, there is a 14-day cooling-off period during which time you have the right to cancel your purchase. If you decide to cancel, we will refund your payment within 30 days of your cancellation.

Because of the nature of our products, it is not our policy to refund for any courses whereby e-Learning is provided once access has been granted. All-access to our systems is governed by a unique username and password. The username and password are part of a system that protects the security of the resource and enables us to monitor usage by any individual. When a refund request is received we reserve the right to track the usage by an individual (through his/her username and password). No refund will be granted if an individual has viewed any of the course material that they purchased.

Course Access Periods

If your course purchase includes access to online learning material, access will expire 365 days after you enrol. In certain cases the access period provided is greater than 365 days after enrolment. 

A course expiry notification is visible on the top right of any module/ lesson/ topic for your convenience.

Modifications to Our website/app

Avanti Aesthetics Academy reserves the right to modify, suspend or discontinue, temporarily or permanently, the website/app or any service to which it connects, with or without notice and without liability to you.

Updates to Our website/app

Avanti Aesthetics Academy may from time to time provide enhancements or improvements to the features/ functionality of the website/app, which may include patches, bug fixes, updates, upgrades and other modifications (“Updates”).

Updates may modify or delete certain features and/or functionalities of the website/app. You agree that Avanti Aesthetics Academy has no obligation to (i) provide any Updates, or (ii) continue to provide or enable any particular features and/or functionalities of the website/app to you.

You further agree that all Updates will be (i) deemed to constitute an integral part of the website/app, and (ii) subject to the terms and conditions of this Agreement.

Termination

Avanti Aesthetics Academy can terminate your Account if you materially breach the Terms & Conditions and fail to resolve the breach within 30 days from Avanti Aesthetics Academy’s notice to you thereof. Avanti Aesthetics Academy can terminate the Website immediately as part of a general shut down of services.

Contacting us

You can contact Avanti Aesthetics Training Academy in any one of the following ways:

by telephone on 0207 096 1088

by post at Avanti Aesthetics Academy Limited, 140 New Cavendish Street, London, W1W 6YE

by email at [email protected]

Privacy Policy

Updated at 2024-09-24

Avanti Aesthetics Academy (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Avanti Aesthetics Academy.

This Privacy Policy applies to our website, and its associated subdomains (collectively, our “Service”) alongside our application, Avanti Aesthetics Academy. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and key terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:

• Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
• Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Avanti Aesthetics Academy, 140 New Cavendish Street, London W1W 6YE that is responsible for your information under this Privacy Policy.
• Country: where Avanti Aesthetics Academy or the owners/founders of Avanti Aesthetics Academy are based, in this case is United Kingdom
• Customer: refers to the company, organisation or person that signs up to use the Avanti Aesthetics Academy Service to manage the relationships with your consumers or service users.
• Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Avanti Aesthetics Academy and use the services.
• IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
• Personnel: refers to those individuals who are employed by Avanti Aesthetics Academy or are under contract to perform a service on behalf of one of the parties.
• Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
• Service: refers to the service provided by Avanti Aesthetics Academy as described in the relative terms (if available) and on this platform.
• Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
• Website: Avanti Aesthetics Academy’s site, which can be accessed via this URL: https://avantiaestheticsacademy.co.uk/
• You: a person or entity that is registered with Avanti Aesthetics Academy to use the Services.

What Information Do We Collect?

We collect information from you when you visit our website/app, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

• Name / Username
• Phone Numbers
• Email Addresses
• Mailing Addresses
• Billing Addresses
• Profession
• Professional Registration Number

We also collect information from mobile devices for a better user experience, although these features are completely optional:

• Camera (Pictures): Granting camera permission allows the user to upload any picture straight from the website/app, you can safely deny camera permissions for this website/app.
• Photo Gallery (Pictures): Granting photo gallery access allows the user to upload any picture from their photo gallery, you can safely deny photo gallery access for this website/app.

How Do We Use The Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

• To personalise your experience (your information helps us to better respond to your individual needs)
• To improve our website/app (we continually strive to improve our website/app offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
• To administer a contest, promotion, survey or other site feature
• To send periodic emails

Sharing Information with Third Parties
We may share delegate personal information with trusted third parties, such as pharmaceutical companies, including but not limited to Galderma and MedFx for purposes directly related to the provision of our services. This may include sharing details for product support, compliance, customer service, training, and future communications about relevant products and services.

In accordance with GDPR, your consent to share this data will be obtained where necessary, and you may opt out of such sharing at any time. Any third parties receiving your data are obligated to treat it securely and comply with applicable data protection laws.

When does Avanti Aesthetics Academy use end user information from third parties?

Avanti Aesthetics Academy will collect End User Data necessary to provide the Avanti Aesthetics Academy services to our customers.

End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

When does Avanti Aesthetics Academy use customer information from third parties?

We receive some information from the third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a Avanti Aesthetics Academy customer, we receive information from a third party that provides automated fraud detection services to Avanti Aesthetics Academy. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

Do we share the information we collect with third parties?

We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganisation, we may also share or transfer your personal and non-personal information to our successors-in-interest.

We may engage trusted third party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the website/app, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the website/app. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the website/app in a shared location, and type of the device used to visit the website/app. They may aggregate information about our advertising and what you see on the website/app and then provide auditing, research and reporting for us and our advertisers. We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.

Where and when is information collected from customers and end users?

Avanti Aesthetics Academy will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

How Do We Use Your Email Address?

By submitting your email address on this website/app, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorised us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide Avanti Aesthetics Academy to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalise it so that we can’t identify you.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to Avanti Aesthetics Academy or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Could my information be transferred to other countries?

Avanti Aesthetics Academy is incorporated in United Kingdom. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

Is the information collected through the Avanti Aesthetics Academy Service secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorised access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

Can I update or correct my information?

The rights you have to request updates or corrections to the information Avanti Aesthetics Academy collects depend on your relationship with Avanti Aesthetics Academy. Personnel may update or correct their information as detailed in our internal company employment policies.

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by cancelling your account. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.

If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organisation of which you are a customer.

Personnel

If you are a Avanti Aesthetics Academy worker or applicant, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants.

You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Avanti Aesthetics Academy or any of its Corporate Affiliates (as defined herein), or that portion of Avanti Aesthetics Academy or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganisation or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by or is under common control with Avanti Aesthetics Academy, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

Governing Law

This Privacy Policy is governed by the laws of United Kingdom without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield, or the Swiss-US framework.

The laws of United Kingdom, excluding its conflicts of law rules, shall govern this Agreement and your use of the website/app. Your use of the website/app may also be subject to other local, state, national, or international laws.

By using Avanti Aesthetics Academy or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

Your Consent

We’ve updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it’s being used. By using our website/app, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Avanti Aesthetics Academy. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Cookies

Avanti Aesthetics Academy uses “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website/app but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website/app as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Blocking and disabling cookies and similar technologies

Wherever you’re located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilise all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser, you should visit your browser’s help menu for more information.

Remarketing Services

We use remarketing services. What Is Remarketing? In digital marketing, remarketing (or retargeting) is the practice of serving ads across the internet to people who have already visited your website. It allows your company to seem like they’re “following” people around the internet by serving ads on the websites and platforms they use most.

Payment Details

In respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner possible.

Kids’ Privacy

We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from our servers.

Changes To Our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services (“Third- Party Services”).

You acknowledge and agree that Avanti Aesthetics Academy shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Avanti Aesthetics Academy does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.

Facebook Pixel

Facebook pixel is an analytics tool that allows you to measure the effectiveness of your advertising by understanding the actions people take on your website. You can use the pixel to: Make sure your ads are shown to the right people. Facebook pixel may collect information from your device when you use the service. Facebook pixel collects information that is held in accordance with its Privacy Policy.

Tracking Technologies

• Google Maps API
  
  Google Maps API is a robust tool that can be used to create a custom map, a searchable map, check-in functions, display live data synching with location, plan routes, or create a mashup just to name a few. Google Maps API may collect information from You and from Your Device for security purposes.Google Maps API collects information that is held in accordance with its Privacy Policy.
  
• Cookies
  
  We use Cookies to enhance the performance and functionality of our platform but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the platform as we would not be able to remember that you had logged in previously.
  
• Local Storage
  
  Local Storage sometimes known as DOM storage, provides web apps with methods and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies but with a greatly enhanced capacity and no information stored in the HTTP request header.
  
• Sessions
  
  Avanti Aesthetics Academy uses “Sessions” to identify the areas of our website that you have visited. A Session is a small piece of data stored on your computer or mobile device by your web browser.

Information about General Data Protection Regulation (GDPR)

We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why is this data collected, and how we maintain this data under protection from being replicated or used in the wrong way.

What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how EU residents’ data is protected by companies and enhances the control the EU residents have, over their personal data.

The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.

What is personal data?

Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.

The Data Protection Principles include requirements such as:

• Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
• Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organisations must specify why they need the personal data when they collect it.
• Personal data should be held no longer than necessary to fulfil its purpose.
• People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organisation.

Why is GDPR important?

GDPR adds some new requirements regarding how companies should protect individuals’ personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it’s simply the right thing to do. At Avanti Aesthetics Academy we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.

Individual Data Subject’s Rights – Data Access, Portability and Deletion

We are committed to helping our customers meet the data subject rights requirements of GDPR. Avanti Aesthetics Academy processes or stores all personal data in fully vetted, DPA compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.

We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We got you! We’ve been set up as self service from the start and have always given you access to your data and your customers data. Our customer support team is here for you to answer any questions you might have about working with the API.

Contact Us

Don’t hesitate to contact us if you have any questions.

• Via Email: [email protected]
• Via Phone Number: +44 207 096 1088
• Via this Link: https://avantiaestheticsacademy.co.uk/contact-us
• Via this Address: 140 New Cavendish Street, London W1W 6YE